Singapore Airlines takes top honour in the World Airline Awards, with Thai Airways in 2nd place, and Cathay Pacific 3rd.The top 10 winners of the passenger's choice awards for "Airline of the Year" in the World Airline Awards are a virtual "Who's who" of Asian airlines as 9 of the top 10 go to airlines based in Asia/Pacific.
Asian airlines also dominate the "Best Cabin Staff" award, capturing all of the top 5 available awards.
The top 10 results of the "
Airline Of The Year 2007" Award by
Skytrax are as follows:
- Singapore Airlines
- Thai Airways
- Cathay Pacific
- Qatar Airways
- Qantas
- Malaysia Airlines
- Air New Zealand
- China Airlines
- Emirates
- British Airways
The results were compiled from over 14 million eligible nominations from around the world.
Edward Plaisted (CEO of Skytrax), commented on the awards...
" This is the second time in the history of the World Airline Awards that
Singapore Airlines has emerged as overall winner, and we congratulate them on this outstanding achievement. In a survey of this scale and duration, our data section have seen the top 5 positions fluctuate on quite a regular basis, and we would highlight the performance of these other airlines -
Thai Airways (up from 4th in 2006),
Cathay Pacific (a former winner, 3rd),
Qatar Airways in 4th (a new entrant to the Top 5 group), and
Qantas in 5th position."
This may not be too surprising considering the burly attitude of the harried staff at a lot of the Western airlines of late."
Considering the burly, "
now what do you want?" attitude from some of the harried staff of a number of western airlines lately, the results of the "
Best Cabin Staff 2007" awards are not too surprising.
- Malaysian Airlines
- Singapore Airlines
- Thai Airways
- Cathay Pacific
- Qatar Airlines.
Survey respondents nominated airlines in the 2007 Best Cabin Staff Awards, based upon a wide variety of Service Quality attributes for cabin staff, including:
:: Assistance during boarding
:: Welcoming passengers
:: Applying safety procedures
:: Food & Beverage service efficiency
:: Answering call bell
:: Staff language skills
:: Problem solving ability
:: Discipline among staff
:: Enthusiasm of staff
:: Sincerity of Staff service
:: Friendliness of staff
:: Courtesy of Staff service
:: Consistency of Quality among staff
:: Total service efficiency
:: Total cabin presence
:: Staff grooming & Presentation